Privacy Policy

ROVAB's Privacy Policy

At ROVAB, we protect and respect your privacy in accordance with the EU's General Data Protection Regulation (GDPR) 2016/679 of April 27, 2016. This privacy policy explains when and why we collect personal data, how we use it, under what conditions we may disclose it to others, and how we protect it. The privacy policy applies to the use of our products and services and to the measures we take to fulfill our commitments in customer and supplier contracts, as well as in sales and marketing. It also applies to those who work or seek employment at ROVAB.

Who are we?

ROVAB -Ramby Oljor & Verktyg AB is a family business with customers in various industrial segments, as well as lubricating railways and machinery in the Nordic region. For 27 years, we have offered products, services, and complete solutions to companies and individuals to extend the lifespan and increase the efficiency of equipment and applications. Our head office is located in Sweden, but sales are also conducted in Norway, Denmark, and Finland. The registered address of the head office is Löt Ramby 26, 749 51 Grillby, Sweden. ROVAB -Ramby Oljor & Verktyg AB is the data controller, and our data protection officer can be contacted via email: info@rovab.com.

When do we collect personal data about you?

  • When you order our products and services.
  • When we order goods/services from our suppliers.
  • When you are in personal contact with us – by letter, phone, email, social media, or via our website.
  • When we collect personal data from other legitimate sources, such as third-party data collectors, our marketing partners, public sources, or social networks. We only use this personal data if you have given your consent for us to share it with others.
  • We may also collect personal data if it is deemed to be of legitimate interest and if your privacy concerns do not outweigh it. Before the data is collected, we conduct an assessment to ensure that the collection is of mutual interest to both parties.

Why do we collect and use personal data?

Primarily, we collect and use personal data to carry out sales/purchases, direct marketing, and customer service. We also collect personal data about suppliers, partners, and individuals seeking employment or working for our company.

We may use your data for the following purposes – to:

  • Send you marketing materials that you have requested. This may include information about our products and services, events, activities, and campaigns. This communication is subscription-based and requires your consent.
  • Send you information about products and services you have purchased from us or shown interest in.
  • Carry out sales activities if there is a legitimate and mutual interest.
  • Provide you with information about newsletter content or events you have registered for.
  • Respond to a "Contact me" or other web form you have filled out on ROVAB's website.
  • Follow up on incoming inquiries (customer support, emails, social media queries, or phone calls).
  • Fulfill contractual obligations in connection with, for example, order confirmation, invoices, e-invoices, reminders, and similar.
  • Notify of any disruptions in our service performance and product deliveries.
  • Contact you with surveys to hear your opinion about our products and services.
  • Process a job application.

Our legal basis for collecting personal data

Collection of personal data based on consent

Collection of personal data based on the data subject's consent will be done using consent forms where the data subject's consent is documented. The data subject's consent will always be documented and stored in our systems.

Collection of personal data based on contract

We use personal data to fulfill our obligations under contracts and agreements with customers, partners, suppliers, and employees.

Collection of personal data based on legitimate interest

We may use personal data if it is deemed to be of legitimate interest and if the data subjects' privacy interests do not outweigh it. To determine the legal basis for the collection of personal data, an assessment has typically been made in which a common interest between ROVAB and the individual has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform data subjects about their right to privacy and the purpose of the collection of personal data.

What type of personal data is collected?

We collect name, phone number, title, and email address, as well as your company's name and contact details including delivery address and invoice address. We may also collect feedback, comments, and questions from you in communication and activities related to the purchase or sale of our products and services, such as meetings, phone calls, documents, and emails. From our websites, we may collect the IP address and actions taken on the website.

If you upload photos or videos, post or add comments, etc., on our social media platforms or website, the information may be read by anyone with access to that location and used for purposes over which neither ROVAB nor you have any control. ROVAB therefore takes no responsibility for information you provide on our social media platforms or website.

If you apply for a job at ROVAB, we collect the information you provide during the application process.

ROVAB does not collect or process any special categories of personal data, e.g., public unique identifiers or sensitive personal data.

How long do we store your personal data?

We store personal data for as long as we deem necessary to fulfill the purpose for which the personal data was collected, while considering our need to be able to answer your questions or solve any problems, to be able to comply with legal requirements under applicable laws, to be able to meet any legal claims/complaints, and for protection purposes.

This means that we may retain your personal data for a reasonable period after your last contact with us. When the personal data we have collected is no longer needed, it will be securely deleted. We may process personal data for statistical purposes, but in that case, this data will be anonymized.

Your right to your personal data

You have the following rights regarding your personal data:

  • Right to request a copy of your personal data from ROVAB.
  • Right to request that ROVAB corrects your personal data if it is inaccurate or outdated.
    • If you are a customer, supplier, or partner, you can have your data corrected/updated by contacting us, e.g., at info@rovab.com.
  • Right to request that your personal data be deleted when it is no longer necessary for ROVAB to retain it.
  • Right to withdraw your consent to the processing of personal data at any time. For example, your consent to receive marketing material via email:
    • If you wish to withdraw your consent to email marketing, you can use the "Unsubscribe" link for subscription settings found in, for example, newsletters we have sent to you, or by contacting us. Please note that you may still receive administrative messages from ROVAB, such as order confirmations, shipping information, or other relevant information related to our mutual business.
  • Right to request that ROVAB provides you with your personal data and, if possible, forwards it directly (in a portable format) to another data controller if the processing is based on consent or contract.
  • Right to request a restriction of further data processing if there is a dispute about the accuracy of the personal data or its processing.
  • Right to object to the processing of personal data if the processing has been based on legitimate interest and/or direct marketing.

Any questions about your right to privacy should be sent to info@rovab.com

Use of cookies and web beacons

We use cookies and web beacons (web navigation information, form information, and browser data) for the collection of information/data when you navigate to and on the company's websites. Navigation information consists of standard information from your browser, such as browser type and language, your IP address, as well as actions you take on the company's websites, such as which web pages you view and which links you click on.

This information is used to make the websites more effective and to provide marketing information to the website owner, and to collect data such as browser type and operating system, referring page, navigation on the website, internet service provider's domain, etc., in order to understand how visitors use the website. Cookies and similar technologies help us tailor our website to your personal needs, and to detect and prevent security threats and misuse. The cookies and web beacons we use do not identify you personally.

Do we share your information with others?

We do not share, sell, rent, or forward your data to third parties without your consent, except as described below:

Third-party service providers working on our behalf:

We may forward your personal data to our distributors, shipping companies, agents, subcontractors, and other associated organizations for the purpose of them providing services to you on our behalf.

If required by law:

We will disclose your personal data if required by law or if we, as a company, reasonably believe that the disclosure is necessary to protect our company's rights and/or to comply with a court order or follow the outcome of a legal proceeding or legal process. However, we will do our best to ensure that your personal data remains protected.

Use of subcontractors (data processors and sub-processors)

We may use subcontractors to process personal data on our behalf. We are then responsible for ensuring that they commit to comply with our privacy policy and applicable data protection legislation by signing a data processing agreement.

If the subcontractor processes personal data outside the EU/EEA area, such processing must be in accordance with the EU-U.S. Privacy Shield framework, the EU's standard contractual clauses for the transfer of personal data to third countries, or other specifically stated legal basis for the transfer of personal data to third countries.

Changes to this privacy policy

ROVAB reserves the right to change this privacy policy at any time. The current version is always available on our websites. Please review the privacy policy occasionally to stay updated on its content.

If we make changes that significantly alter our privacy practices, we will notify you via email or through our websites before the change takes effect.

Your right to lodge a complaint with a supervisory authority

If you are dissatisfied with how your personal data has been processed, you can primarily contact info@rovab.com.

If you are still dissatisfied, you have the right to contact your national supervisory authority for a decision. The supervisory authorities can be contacted at the following addresses:

  • Norway:
    Datatilsynet
  • Sweden:
  • Denmark:
    Datatilsynet
ROVAB Privacy Policy Version 1.0 Published 2018-05-22